Work Experience

Director of Product - Data
Switch Automation
04/2021 - 11/2022

  • Helped formulate the company’s initial product team and developed a 4-quarter product roadmap across the different layers of the Switch platform, in order to increase KPIs around revenue, sales, and active non-Switch users.

  • Managed a cross-functional international development team in four locations (Denver, Sydney, Manila, Singapore) who designed and developed features and functionality within the platform, specifically around integrations and connecting to customer data with usability and self-service in mind.

  • Recruited, trained, and managed an international team of Data Scientists in four locations (Denver, Sydney, Manila, Washington D.C.) who became the super-users of the tools and features initiated and implemented by my development team.

  • Designed and implemented a fully functional Python Library (switch-api) to allow maximum flexibility for all customer data integrations (flat files & APIs), which relieved our JavaScript developers of these duties and allowed them to focus solely on product development.

  • Oversaw Switch’s first successful marketing campaign launch for a freemium offering that was designed to integrate the various features within the Switch platform, to make it more accessible to all levels of users, increase user traffic, and ultimately increase revenue.

  • Worked with our UI team to produce a platform-wide GUI update, including A/B testing of prototypes, with focus on ease of access for the various tools and features available to end users.

  • Designed and implemented the platform’s new global notification system, providing users with a central interface to toggle and customize notifications across the various platform features, and expanded the notifications from email-centric to include notifications via text, in-platform, Microsoft Teams, and Slack.

  • Utilized UX skillset to develop user journey flowcharts (Miro) for different user personas in the ideation phase of each project, and collaborated with stakeholders and UI team to design and test thoroughly to bring them to life.

  • Prioritized providing transparency and updates to the company during every sprint cycle, including successes, bottlenecks, user feedback, and technical hurdles to ensure continuous stakeholder input.

  • Created and implemented several resources to assist customers using the Switch platform - user guides, videos, tooltips, information buttons, and recurring customer support, to ensure high user engagement.

Senior Data Scientist
Switch Automation
04/2017 - 04/2021

  • Managed and single-handedly retained several large customer accounts by emphasizing customer engagement and providing above and beyond deliverables, as well as hosting weekly calls, designing new functionality, initiating custom data integrations, and producing out of scope analytics insights and solutions.

  • Developed custom energy signature analytics to compare buildings within large portfolios and to detect underperforming sites for retail and office spaces, saving customers an average of 20% on building energy usage.

  • Used Python, R and internal tools to build models for fault detection in customer's building equipment (HVAC, lighting, energy etc).

  • Managed the integrations of data to and from the Switch platform and used this data to build custom alerts and interactive dashboards for real-time analytics across multiple building portfolios.

  • Data analysis, transformation, manipulation and modelling of various customer data, from five-minute to monthly intervals.

  • Built BI reports from data analytics for presentation of customer data, for both recurring engagements as well as one-time studies – this work ultimately led to development of our own internal BI functionality tools.

  • Conducted statistical analysis and developed predictive models to optimize building performance and reduce energy consumption, resulting in a 10% reduction in energy costs for clients.

  • Designed and implemented data pipelines to collect, process, and analyze IoT data from smart buildings, using tools such as Python, SQL, and R.

  • Worked closely with cross-functional teams to gather requirements and provide insights on IoT sensor placement, data collection, and data quality assurance.

  • Developed dashboards and visualizations using tools such as Power BI and Tableau to communicate key performance indicators to clients and stakeholders, resulting in an increase in client satisfaction.

  • Conducted A/B testing to optimize the performance of building automation systems and identify opportunities for improvement, resulting in a 15% increase in system efficiency.

  • Conducted anomaly detection and root cause analysis on building systems, such as HVAC and lighting, using machine learning algorithms to identify and address issues before they caused downtime or equipment failure.

  • Developed and implemented predictive maintenance models to identify equipment failures before they occurred, resulting in a 25% reduction in maintenance costs and a 50% reduction in downtime for clients.

  • Conducted sentiment analysis on customer feedback and social media data to identify trends and opportunities for product development, resulting in a 20% increase in product adoption.

  • Collaborated with sales and marketing teams to develop data-driven strategies for customer acquisition and retention, resulting in a 10% increase in customer retention and a 10% increase in new business opportunities.

Product Manager / Business Analyst
Comcast Cable
04/2015 - 03/2017

  • Lead a cross-functional development team to enhance functionality and increase system efficiency for internal tools and processes used by Customer Care Centers (EROne, Einstein360, iChat tools).

  • Prepared detailed functional and technical specifications to increase improvements withing internal programs.

  • Organized and performed user acceptance testing to ensure that system functionality meets user requests.

  • Created test plans, test cases, and executed testing and reporting for new functionality.

  • Built internal and external reports in Excel and Tableau, derived from a variety of data and systems.

  • Analyzed business and user needs, documenting requirements and revising existing system logic where needed.

  • Functioned as liaison between client, community, and internal IT and/or external software vendors to develop system solutions for processing and business problems.

  • Developed and implemented BI strategies to improve the company's ticketing efficiency.

  • Created dashboards and reports using Tableau and Power BI to provide senior management with real-time insights into key performance metrics, such as customer churn, ARPU, and NPS.

  • Conducted data analysis and predictive modeling to identify opportunities within ticketing systems.

  • Collaborated with cross-functional teams, including IT, finance, and marketing, to gather requirements and ensure data accuracy and consistency across the organization.

  • Developed and maintained ETL processes to ensure that data was properly extracted, transformed, and loaded into the company's data warehouse, resulting in a reduction in data errors.

  • Developed data quality frameworks and data governance policies to ensure that data was properly managed and maintained, reducing data quality issues.

  • Conducted competitive intelligence analysis to monitor the cable industry landscape, tracking market trends and competitor activities, and presenting findings to senior management.

  • Led data-driven projects such as customer segmentation analysis and predictive maintenance modeling.

Operations Research Analyst
Northrop Grumman
07/2009 - 04/2015

  • Worked in various capacities - Project Manager / Business Analyst / File Manager / Data Analyst.

  • Managed a team that developed a responsive public website for Military personnel and spouse use on PCs, tablets, and mobile devices (DoDTap.mil).

  • Managed a development team that designed and implemented a barcode scanning software for use in the Military, for trainings and education seminars.

  • Developed processes with multimillion record datasets efficiently using SAS and SQL tools.

  • Performed data extraction, data cleansing, and data manipulation using SAS and SQL for recurring and ad-hoc reporting requirements, including writing code that utilized complex structures (arrays, macros, advanced merges, etc.) across multiple large files (300+ scripts & processes).

  • Generated in-depth analysis and reports from multiple data sources that were provided to high-level government and military officials for policy decision making.

  • Managed the Military Pay data, a weekly process consisting of sourcing data from various systems and formats.

  • Developed processes to automate data quality & recurring reports for reduction of manual intervention.

  • Presented innovative and advanced programming techniques to new and current employees to promote higher efficiencies within internal processes.

Get in touch!

Contact Info

707-235-3205
TylerBenz@gmail.com